FAQs
FAQsAnswers to your questions
Return instructions and policy
You can return your order to us by exercising your right of withdrawal within a maximum of 14 days. The return will be made through the “Collection point”, after notifying us.
You need to contact our Customer Services Department at our email address info@bhbikes.com or by calling +34 945 13 52 02.
When the condition of the goods has been checked, the amount paid for the item will be refunded.
The refund will be made by bank transfer to the account that you provide to us.
Exchanging a product
If you change your mind after receiving a product or you want to exchange it for another, you can arrange the exchange with us provided that it is within 14 days of the delivery date and the product is unused.
To do this, contact our Customer Services Department at our email address info@bhbikes.com or call +34 945 13 52 02
Online dispute resolution
In accordance with Art. 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, we inform all buyers and users of this website that there is a platform for the out-of-court resolution of disputes for consumers and businesses in the European Union, which can be found at the following address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
Standard withdrawal form (you should only complete and send this form if you want to withdraw from the contract)